QUALITY

Technical services

As part of our commitment to the best customer services, our Quality Department is staffed with Technical Services Reps who have the metallurgical background and experience to provide:
    • Claim resolution and material disposition
    • Technical Support
    • Assistance in Product applications
    • Process/Product improvements
    • Resolution of Quality issues

    QUALITY CERTIFICATIONS

    STEELSUMMIT TN

    ISO 9001:2015 – ANSI/ISO/ASQ Q9001-2015

    STEELSUMMIT OH

    ISO 9001:2015 – ANSI/ISO/ASQ Q9001-2015

    ENSURING CUSTOMER SATISFACTION

    SteelSummit Holdings, Inc. is a company striving for quality and excellence in everything we do. The priority of of SteelSummit  employees is the satisfaction of our customers who buy and use our products.

    Our quality policy is simple and straightforward.

    – 100% customer satisfaction

    – Strive for zero defects

    – Continuous improvement by employee involvement and empowerment

    – Compliance with all relevant legal and other requirements

    LOT CONTROL AND TRACEABILITY

     

    Our products are traceable at all stages of the production process. This is possible with our bar-coding tag data management system; two forms of identification are maintained throughout production life cycle at SteelSummit.

    TECHNICAL SERVICES

    As part of our commitment to provide the best customer service possible, the SteelSummit Quality department is staffed with customer technical services representatives who have the metallurgical background and experience to provide our customers with:

    – Claims resolution and material dispositioning

    – Technical support

    – Assistance in product applications

    HEADQUARTERS

    SteelSummit Holdings
    1718 J.P. Hennessy Drive
    LaVergne, TN 37086

    REGIONAL LOCATIONS

    LaVergne, TN

    Cincinnati, OH

    Rosemont, IL

    Grand Rapids, MI

    Trinity, AL