SteelSummit Holdings, Inc. is a company striving for quality and excellence in everything we do. The priority of of SteelSummit employees is the satisfaction of our customers who buy and use our products.
Our quality policy is simple and straightforward.
– 100% customer satisfaction
– Strive for zero defects
– Continuous improvement by employee involvement and empowerment
– Compliance with all relevant legal and other requirements
Our products are traceable at all stages of the production process. This is possible with our bar-coding tag data management system; two forms of identification are maintained throughout production life cycle at SteelSummit.
As part of our commitment to provide the best customer service possible, the SteelSummit Quality department is staffed with customer technical services representatives who have the metallurgical background and experience to provide our customers with:
– Claims resolution and material dispositioning
– Technical support
– Assistance in product applications