QUALITY
Technical services
As part of our commitment to the best customer services, our Quality Department is staffed with Technical Services Reps who have the metallurgical background and experience to provide:- Claim resolution and material disposition
- Technical Support
- Assistance in Product applications
- Process/Product improvements
- Resolution of Quality issues
QUALITY CERTIFICATIONS
QUALITY POLICY STATEMENT
Offering the best customer experience possible by achieving
OUTSTANDING QUALITY, DELIVERY, and SERVICE
through teamwork and continuous improvement
ENSURING CUSTOMER SATISFACTION
SteelSummit Holdings, Inc. is a company striving for quality and excellence in everything we do. The priority of of SteelSummit employees is the satisfaction of our customers who buy and use our products.
Our quality policy is simple and straightforward.
– 100% customer satisfaction
– Strive for zero defects
– Continuous improvement by employee involvement and empowerment
– Compliance with all relevant legal and other requirements
LOT CONTROL AND TRACEABILITY
Our products are traceable at all stages of the production process. This is possible with our bar-coding tag data management system; two forms of identification are maintained throughout production life cycle at SteelSummit.
TECHNICAL SERVICES
As part of our commitment to provide the best customer service possible, the SteelSummit Quality department is staffed with customer technical services representatives who have the metallurgical background and experience to provide our customers with:
– Claims resolution and material dispositioning
– Technical support
– Assistance in product applications